Description

Healthcare Travel Team Lead

Are you an experienced Business Travel Manager or a Team Lead with experience within corporate travel, looking for your next challenge?

Do you have any experience managing Pharmaceutical or Healthcare accounts?

Do you have hands-on experience with Sabre for ticketing, reissues, refunds, and schedule changes?

A leading international business travel company in London is expanding their specialist Pharmaceutical team and seeking a Business Travel Manager to lead a growing global team of Business Travel Consultants on this dedicated Pharmaceutical account.

This team delivers high-touch, end-to-end, compliance-driven travel arrangements for both individual travellers and corporate group clients.

If you are passionate about inspiring your team, have good understanding of strict regulations and compliances within Pharmaceutical travel please apply now!

Key Responsibilities:

Lead, mentor, and support a global team of Business Travel Consultants.
Provide daily line management, performance monitoring, and development support.
Conduct regular 1:1 meetings, team meetings, and performance reviews.
Identify training needs and deliver coaching and development programmes.
Support onboarding and training for new team members.
Collaborate with the Head of Department and HR to optimise staffing levels, shift patterns, and operational coverage.
Ensure adherence to standard operating procedures (SOPs) and identify opportunities for process improvement.
Serve as the primary escalation point for clients and internal teams.
Manage end-to-end travel arrangements in line with compliance requirements.
Coordinate travel for employee relocations, families, and guest travel.
Build and maintain strong client relationships, ensuring exceptional service standards.
Negotiate competitive rates with airlines, hotels, and ground suppliers.
Attend client and internal meetings (virtual and in-person) as required.
Ensure all travel bookings comply with industry regulations and internal compliance frameworks.

Required Experience:

Proven operational management experience within corporate travel or meetings & events.
Experience managing Pharmaceutical or Healthcare accounts.
Good understanding of strict regulations and compliances within Pharmaceutical travel
Strong understanding of compliance requirements in corporate travel.
Excellent leadership and people management skills.
Exceptional communication and relationship-building abilities.
Extensive experience with Sabre GDS.
Advanced knowledge of fare types and ticketing, including Published, Nett, and NDC fares.
Strong hotel product knowledge, including rates, room types, and supplier negotiation.
Ability to manage urgent and short-lead requests within SLA.

Package & Benefits:

Competitive salary dependent on experience
Monday - Friday, 8:30am - 6:00pm (37.5 hours per week)
Fully remote or hybrid working options

Interested?

To apply for the position of Business Travel Manager, please click "Apply" and submit your CV.

This role is managed by:

Regis

Email: (url removed)

Tel: (phone number removed)

Please note: only candidates meeting the shortlisted requirements will be contacted