Description
Overview and what we offer
- Mon - Friday 37.5hrs
- Location - Any
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
Role Purpose
Lead the ongoing evolution of the ClarityGo booking tool, enhancing user experience and improving operational efficiency—particularly across Branch Operations and offline workflows. The role works closely with product, operations and wider business stakeholders to deliver a user‑friendly, commercially strong and market‑leading solution.
Key Responsibilities- Own the ClarityGo product roadmap, ensuring alignment with business objectives.
- Collaborate with the Product Team to drive development, meet deadlines and maintain clear documentation.
- Gather and prioritise requirements from internal and external stakeholders; communicate timelines effectively.
- Collect feedback from operational teams, identifying efficiencies and proposing improvements.
- Support release communications, training, marketing activity and product promotion.
- Conduct market research to ensure competitiveness.
- Support testing (manual and automated), MI activity and development‑to‑delivery processes.
- Ensure user acceptance testing is completed before releases.
- Communicate any delays promptly to all stakeholders.
- Travel as required and undertake additional duties as needed.
- Adhere to all company policies, processes and mandatory training.
- Uphold data security requirements (e.g., GDPR, ISO, PCI DSS) and know how to report incidents.
- Support ESG principles and contribute to business objectives through IMPACT values.
- MUST HAVE PRODUCT EXPERINCE WITHIN TMC, MEETINGS AND EVENTS
- Strong travel‑industry knowledge, with Online Booking Tool (OBT) experience.
- Proven experience within a product development environment.
- Skilled in writing requirements, user stories and product specifications.
- Knowledge of GDS, OBTs, profile management and mobile solutions.
- Excellent communication, collaboration, organisation, time‑management and presentation skills.
