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ZS Associates
London, United Kingdom
16 days ago
ZS Associates
London, United Kingdom
16 days ago


ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

OPERATIONS COORDINATOR - MEETINGS The Operations Coordinator - Meetings provides in person and virtual meetings logistics support to our meeting sponsors for our internal meetings, including (but not limited to) learning, space summits and corporate meetings. The position reports to the Operations Manager- Meetings and Travel.


• Source venues or virtual meeting platforms and provide recommendations on best venue(s)/platforms based on meeting specification
• Contract venues or virtual meeting platforms including
o Negotiating best rates, concessions and contract terms with venue
o Review contracts to ensure standard ZS language and clauses and meeting requirements listed correctly, highlight any issues or concerns for review
o Be a resource to junior team members for contract reviews and questions
• Meeting planning
o Strategize with meeting sponsor/ZS Learning and hotel to provide all meeting logistics including, but not limited to:
▪ Hotel rooming lists
▪ Menu selections
▪ Meeting room set up
▪ AV/IT specs
▪ Ensure accuracy of BEOs, floor plans, AV orders and rooming lists before signing off
o Manages hotel budget; gains approval on any overages before moving forward
o Hotel main point of contact
o Research and provide recommendations for offsite activities and/or dinner including budgets
o Creates meeting registration sites using Cvent, following ZS best practices
• Provide exceptional onsite service at meeting venues (live or virtual) and be the point person for any adjustments, questions, issues
• Ensure the accuracy of updates made to ZS Meetings calendar, SharePoint and One Note using established best practices
• Collaborate with meeting sponsors by sharing best practices and providing feedback on agendas, meeting objectives and key takeaways while ensuring that each meeting has a purpose
• Recommend ways to improve the overall meeting process and experience; develop and update best practices accordingly while keeping the SMM program goals in mind
• PD coach junior members of the team
• Develop and maintain relationships with key vendors; work with travel team to leverage overall spend to negotiate best rates
• Work with Meetings & Travel Manager on vendor renewal contract negotiations (such as Cvent, PSAV, ect)
• Have an understanding of corporate travel industry in Europe
• Work on ad hoc projects (meetings or travel related) as assigned by the Travel and Meetings Manager; be a resource for the travel team
• College diploma required;
• 5+ years meeting planning or relevant experience;
• CMP certification a plus;
• Demonstrated team leader;
• Ability to travel up to 50% of time and work meeting support
• Computer fluency with MSOffice (Word, PowerPoint, Excel, Forms and Outlook), SharePoint, SAP, Chrome River
• Fluent in Cvent;
• Cvent certification a plus
• Strong oral and written communication skills
• Attention to detail, dependability/punctuality;
• Proactive self-starter with ability to manage a wide variety of tasks and meet deadlines;
• Experience working both independently and with a team in a demanding environment;
• Positive outlook and sense of humor a must.
ZS is a global consulting firm. Fluency in English is required; additional fluency in European or Asian languages is desirable.
Candidates must possess work authorization for their intended country of employment. An on-line application and full transcript/set of marks (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. We are an Equality Directives employer and an Equality Act employer.

Job Information

  • Job ID: 63211862
  • Location:
    London, United Kingdom
  • Position Title: Operations Coordinator - Meetings & Travel
  • Company Name For Job: ZS Associates
  • Industry: Corporation (Corporate Travel Buyer)
  • Job Function: Travel Buyer
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Required Travel: 50-75%

Please refer to the company's website or job descriptions to learn more about them.

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